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Quality & Safety

At Hampstead Hospital, we consider high quality behavioral health services in a safe environment to be our top priority. To achieve this goal, we regularly collect and review quality and safety measures related to all aspects of our services, to ensure that we meet regulatory and accreditation requirements, measure up to other behavioral health inpatient facilities, and meet the needs of our patients and families.

To achieve our patient satisfaction goals, a satisfaction survey is given to patients prior to discharge. It is our hope that all patients will complete this survey honestly and return it to us upon completion. It is through the comments and suggestions made by patients that we are able to improve each patient's stay at Hampstead Hospital

Our Values

  • Vigilance - Keeping our patients safe
  • Accountability - Taking responsibility for the care of our patients
  • Leadership - That inspires integrity, creativity, and innovation
  • United Team - Working together with mutual respect
  • Excellence - Pursuing the highest standard of ethical care
  • Safety - Committed to a culture of safety and quality

Our Goals

  • Assure continued hospital operations through systems and process improvement strategies
  • Foster a hospital-wide culture that supports and provides safety and quality of care, treatment, and services
  • Provide consistent leadership that aligns the hospital's mission, vision, values, and goals

Our Accreditation and Licensure

Hampstead Hospital is committed to providing safe, high-quality care and treatment, through continuous Joint Commission standards compliance. Individuals with concerns about patient care and safety are encouraged to contact the Hampstead Hospital Patient Advocate (800-600-5311 or 603-329-5311). For unresolved patient safety concerns, contact the Joint Commission at either of the following:
  • At jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website
  • By fax to 630-792-5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Hampstead Hospital is proud that our compliance with the National Patient Safety Goals was validated by The Joint Commission in 2018:
  • Identify patients correctly
  • Improve staff communication
  • Use medicines safely
  • Prevent infection
  • Identify patient safety risks
Center for Medicare and Medicaid Services (CMS)
Hampstead Hospital is certified by the Center for Medicare and Medicaid Services.

State of New Hampshire
Hampstead Hospital is licensed by the State of New Hampshire.